Reference

Understand What Governs Your Account

Access to mp33 and use of any feature — including deposits via bKash, Nagad, or Rocket — is subject to these legal terms.

Jurisdiction-dependent accessbKash, Nagad, Rocket coveredAccount eligibility rulesUser conduct termsPolicy update notices

Explore the Lobby Read FAQ

LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

If a clause in these terms is unclear, or you want to raise a concern about how your account is handled, our support team can help. We handle legal queries separately from general account questions — flag the subject as a policy matter when you write in so it reaches the right person.

Live Chat Open the chat widget from your account dashboard. Flag your message as a legal or policy query so it routes to the correct team rather than general account support.

Email Support Write to our support address with your account details and the specific clause or concern. We aim to respond to policy-related emails within a reasonable timeframe on working days.

Account Help Centre The Help Centre inside your account dashboard contains current policy documents and account-level settings. Check there first for policy updates before raising a support request.

What These Terms Actually Cover

mp33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These legal terms set out the relationship between you and mp33 from the moment you open an account. They cover how your account is created and verified, what conduct is permitted, and how disputes are handled. Whether you fund your wallet via bKash, Nagad, or Rocket,

1
the same account rules apply — your payment method does not change your obligations under these terms. Access to mp33 is not unconditional. It depends entirely on whether online gaming activity is lawful in your region under applicable Bangladesh law. We do not make legal determinations
2
on your behalf. If local regulation restricts or prohibits access, these terms cannot override that. You are responsible for knowing your own legal position before using the platform. We may update these terms at any time. When we do, we publish a revised version here with
3
an updated effective date. Continued use of your account after a change is published constitutes acceptance of the revised terms. If you disagree with any update, the right course is to stop using the account and contact support to close it. Questions about specific clauses can
4
be directed to our support team through the contact paths listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE IT

Explore How We Manage Your Account Data

These four areas explain how mp33 handles account information, cookie use, security practices, and your right to request changes. Each one has a direct contact path so you are never left guessing who to ask or where to go.

Data Handling

Account data — including transaction records for bKash, Nagad, and Rocket payments — is held only for as long as required by the purposes described in our privacy terms.

Cookie Use

We use cookies to keep your session active across mobile and desktop. You can manage cookie preferences through your browser settings; some features may not work if essential cookies are blocked.

Account Security

Your account login is protected by OTP verification sent to your registered mobile number. Never share your OTP. If you suspect unauthorised access, contact live chat immediately to freeze the account.

Requesting Changes

To update personal details, correct a wallet number on file, or request account closure, write to support with your account ID. Changes to payment details require identity verification before they take effect.

Common Legal and Policy Questions Answered

These are the questions we hear most often about account eligibility, data rights, policy updates, and how to act on them. If your question is not here, contact our support team directly.

Access depends on your local law and eligible region. We do not make that determination for you. Check whether online gaming activity is lawful in your area before opening or using an account.

We hold registration details, transaction records covering your bKash, Nagad, or Rocket activity, and session data. Full details are in our privacy terms, accessible from your account dashboard.

Yes. Write to support with your account ID and a deletion request. Some data may be retained where we are required to hold it under applicable rules before full deletion can proceed.

We publish an updated effective date on this page whenever terms change. If the change is material, we may also send a notice to your registered mobile number or email address on file.

If your region is no longer supported, we will notify you and suspend account activity. Any confirmed wallet balance held in your account at that point will be handled according to the process we communicate at that time.

Contact support via live chat or email with your account ID. Changing a registered payment wallet requires identity verification — our team will walk you through the exact steps required.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoFAQ InfoTerms & Conditions

Understand What Governs Your Account

Reach Us About a Legal or Policy Matter

Explore How We Manage Your Account Data

Data Handling

Cookie Use

Account Security

Requesting Changes

Common Legal and Policy Questions Answered

01 Does Bangladesh law allow me to use mp33?

02 What personal data does mp33 hold about my account?

03 Can I request that my account data be deleted?

04 How will I know if these legal terms change?

05 What happens to my account if my region becomes ineligible?

06 Who do I contact to correct my registered bKash or Nagad number?

Legal

Related pages

Related pages