Reference

How mp33 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process payments via bKash, Nagad or Rocket, and keep your account secure.

Account data protectedbKash, Nagad, Rocket payment data handled with careNo data sold to third partiesYou can request your data at any timeRetention policy clearly stated

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our support team is your direct line. We respond to privacy requests through the channels below — keep your account number handy when you write so we can locate your record quickly.

Data We Gather When You Use mp33

mp33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you give us when registering — your name, contact details and the mobile wallet you link, whether that is bKash, Nagad or Rocket. When you make a deposit or withdrawal, your transaction reference and wallet number are logged to verify the transfer

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and resolve any disputes. We also collect device and session data automatically: browser type, IP address, pages visited and how long you stay on each. This helps us spot unusual login patterns and keep your account safe. We do not collect payment credentials such as your
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mobile banking PIN — those stay between you and your wallet provider. Cookies and similar tools track your session so you stay logged in as you move between the lobby and account pages. You can limit cookie use in your browser settings, though some features may
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not work fully without them. All data handling is subject to applicable law in Bangladesh and the eligible regions we operate in — where local rules apply, those rules take effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We treat your account data as a practical responsibility, not just a policy checkbox. Here is how each area works in practice — from how we store payment records to how long we keep them.

Payment Data Storage

Your bKash, Nagad or Rocket transaction references are stored in encrypted form. We use them only to verify deposits, process withdrawals and settle any payment disputes you raise.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to see which pages you visit. You can turn off non-essential cookies in your browser; your session will still work for core account functions.

Data Retention

Account and transaction records are kept for as long as your account is active and for a period after closure, as required by applicable regulations. After that window closes, identifiable data is deleted or anonymised.

Who Can Access Your Data

Only authorised staff handling account verification, payment disputes or support queries see your personal data. We do not share or sell your information to marketing companies or unrelated third parties.

Common Questions About Your Privacy at mp33

These are the questions we hear most often about data, account privacy and your rights as someone using our platform. If yours is not here, reach out via live chat or the Account Help page.

We collect your name, contact number, and the mobile wallet you use — bKash, Nagad or Rocket. We also log your device type and IP address when you log in or make a transaction.

Yes. Submit a data access request through Account Help or email support. Include your registered mobile number so we can locate your account and compile the correct records for you.

We keep records for a period after account closure as required by applicable regulations. Once that period ends, your identifiable data is deleted or anonymised from our systems.

We do not sell or share your bKash, Nagad or Rocket payment references with third parties for marketing. Data is shared only where legally required or to process your transactions.

Contact us via live chat or the Account Help page, mention which detail is incorrect and provide the right information. We will update your record and confirm the change by your registered contact method.

Yes. You can manage cookie preferences in your browser settings at any time. Turning off non-essential cookies will not prevent you from logging in or using your account wallet.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appmp33 App AccountRegister

How mp33 Handles Your Personal Information

Reach Us About Your Privacy Rights

Data Handling, Cookies and Account Security

Payment Data Storage

Cookie Use

Data Retention

Who Can Access Your Data

Common Questions About Your Privacy at mp33

01 What personal data does mp33 collect when I register?

02 Can I ask mp33 to send me a copy of all my data?

03 How long does mp33 keep my account information after I close my account?

04 Does mp33 share my payment details with third parties?

05 How do I ask mp33 to correct wrong information on my account?

06 Are cookies on mp33 something I can control?

Privacy Policy

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